Sault Tribe Gaming Commission
Patron Dispute Resolution
The Sault Tribe Gaming Commission (STGC) is an independent Tribal governmental agency established by the Sault Ste. Marie Tribe of Chippewa Indians Board of Directors (the “SSMTCI”) to regulate gaming activities within the tribe’s jurisdiction. Public confidence and trust can only be maintained by strict regulation of all persons, locations, practices, associations and activities related to the operation of licensed gaming establishments. Therefore, all establishments where gaming is conducted and where gaming devices are operated must be licensed, controlled and operated to protect public safety, morals, good order and general welfare, and to foster the stability and success of gaming. SSMTCI Tribal Code Chapter 42.425 Patron Dispute Resolution provides a fair process by which patrons can seek resolution of disputes over the play or operation of any gaming at Kewadin Casinos.
Your Rights and Responsibilities
Patron Dispute Process Steps:
Patron:
30 days to submit complaint in writing
Gaming Commission:
3 business days to notify Casino management
STGC, Casino Manager & Kewadin CEO:
5 business days for proposed remedy
Complainant:
30 days to accept remedy or request hearing
Gaming Commission:
60 days to hold hearing
During the Patron Dispute Resolution process, it is the Patron’s responsibility to keep the Sault Tribe Gaming Commission informed of their contact information (mailing address, phone number, email, etc.)
Patron Dispute Resolution Form
Sault Tribe Gaming Commission
P.O. Box 478
Sault Ste. Marie, MI 49783
Telephone: 906.635.7042
Fax: 906.635.7034