NOTICE: This Patron dispute resolution form is for the play or operation of any gaming devices, table play, Sportsbook, etc. for non-gaming related complaints please refer to our Contact Form.

Sault Tribe Gaming Commission

Patron Dispute Resolution

The Sault Tribe Gaming Commission (STGC) is an independent Tribal governmental agency established by the Sault Ste. Marie Tribe of Chippewa Indians Board of Directors (the “SSMTCI”) to regulate gaming activities within the tribe’s jurisdiction. Public confidence and trust can only be maintained by strict regulation of all persons, locations, practices, associations and activities related to the operation of licensed gaming establishments. Therefore, all establishments where gaming is conducted and where gaming devices are operated must be licensed, controlled and operated to protect public safety, morals, good order and general welfare, and to foster the stability and success of gaming. SSMTCI Tribal Code Chapter 42.425 Patron Dispute Resolution provides a fair process by which patrons can seek resolution of disputes over the play or operation of any gaming at Kewadin Casinos.

Your Rights and Responsibilities

Patron Dispute Process Steps:

Patron:

30 days to submit complaint in writing

Gaming Commission:

3 business days to notify Casino management

STGC, Casino Manager & Kewadin CEO:

5 business days for proposed remedy

Complainant:

30 days to accept remedy or request hearing

Gaming Commission:

60 days to hold hearing

During the Patron Dispute Resolution process, it is the Patron’s responsibility to keep the Sault Tribe Gaming Commission informed of their contact information (mailing address, phone number, email, etc.)

Patron Dispute Resolution Form

*MUST BE WITHIN 30 DAYS OF INCIDENT*

Date of Incident:

Time of Incident:

Your Name:

Your Email:

Home Address:

Telephone:

Casino Where Incident Occurred:

Casino Employee(s) Involved:

Northern Rewards number:

Witness(es) (Include name, address & telephone number):

Location (Describe in as much detail as possible where you were gaming when the dispute or incident too place. If known, list the exact slot machine number or table game number; or describe the machine or table and its location):

Summary of Incident (Describe in detail the events of the incident to the best of your knowledge):

Summary of Casino's Response (Describe in detail the casino's attempt to resolve your dispute, including any actions taken by the casino or statements made to you by casino personnel):

Initial and Date to Virtually Sign Form:

I agree and understand that it may take up to 8 business days before a remedy is proposed by the Sault Tribe Gaming Commission and Kewadin Casino Management.

Sault Tribe Gaming Commission
P.O. Box 478
Sault Ste. Marie, MI 49783
Telephone: 906.635.7042
Fax: 906.635.7034